Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name, email address, phone number, and delivery address.
• Order, billing, payment, and transaction information.
• Information you provide when contacting customer support.
• Account details if you create an account on our website.
• Marketing preferences and communication choices.

We may also automatically collect information about your device, browser, IP address, website activity, and interactions with our store through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

• Process, confirm, deliver, and manage your orders.
• Communicate with you about orders, products, and customer support.
• Provide and improve our website, products, and services.
• Prevent fraud, misuse, and unauthorized transactions.
• Comply with applicable legal and regulatory requirements.
• Send promotional messages or offers where you have provided consent or where permitted by applicable law.

Payments and Order Processing

Payment information may be processed securely by Shopify and our selected payment service providers. The information collected and processed by these providers is subject to their own privacy and security practices.

We use order information only as necessary to complete transactions, provide customer service, prevent fraud, and meet our legal obligations.

Sharing Your Information

We may share personal information with trusted service providers only when necessary to operate our business and provide our services. These providers may include:

• Shopify, which hosts and powers our online store.
• Payment processors and financial service providers.
• Shipping, courier, and delivery companies.
• Customer service, email, analytics, and marketing providers.
• Professional advisers and government authorities when legally required.

We do not disclose personal information to unrelated third parties except where required to provide our services, with your consent, or where required by law.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website usage, improve performance, prevent fraud, and support advertising or analytics where enabled.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the operation or availability of some website features.

Marketing Communications

Where permitted, we may send you information about new products, special offers, and updates. You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us directly.

Unsubscribing from marketing messages will not prevent us from sending essential communications related to your orders or account.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain processing activities or withdraw your consent.

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing your request.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are not intended for children who are not legally permitted to enter into online transactions in their location. We do not knowingly collect personal information from children without appropriate authorization.

Third-Party Links

Our website may contain links to third-party websites or services. Fadrelle is not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

International Data Transfers

Some service providers may process or store personal information in countries other than the country in which you live. Where required, appropriate measures will be used to protect personal information in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements. The updated version will be published on this page with a revised “Last updated” date.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Fadrelle using the following details: